alarman said:
RHC: Yes he is ! Dead on the money !
RHC: Well, I'm sorry that you find that so bothersome, but start
looking at things more from the customers point of view for a change.
You know damn well this sort of thing goes on all the time. And instead
of starting on about how the poor company is being cheated out of
revenue etc etc etc...ask yourself how the hell you would feel if you
were getting screwed over like this. Seems to depend upon who's foot
the shoe is on....
This is a service, expected by the new homeowner to be performed by the
alarmco, which is not owed to the new homeowner. The homeowner's attitude is
that the alarmco owes this to him because he now owns the system. If the
homeowner wants the alarmco to reset the code, which was changed by the
alarmco for all the good reasons published here before, the alarmco has a
right to charge for that service if they so desire. The fact that the new
homeowner wants to use the system locally, and can't because he didn't get
the system defaulted by the seller, does not obligate the alarmco to perform
service for free of charge. BTW, I certainly would not connect to, and
reprogram someones alarm panel unless they were under contract with me and I
had some protection from liability. Also, I do not accept your premise that
this makes me a shady dealer, or somehow unscrupulous. These new homeowners
need to understand that if they move into a home with an existing alarm
system, that it is NOT the responsibility of the alarmco to hold their hand
for free.
RHC: Jesus H Christ, who the hell said anything about doing it for
free. On the other hand, I don't think they should stick it to him
either ! Don't you guys ever read and think, rather than jumping all
over the first point that may not be thoroughly brought out ! Nothing
you say above changes the fact that it is HIS fucking property ! And
the previous alarmco won't give him access to HIS alarm panel (or at
least so it seems at the moment). The cost of the service to do so is
NOT at issue here. And no one (least of all me) is saying squat about
implying you are somewhat less than honourable. How in Gods name can
you ever come to the conclusion that I am implying you are shady or
whatever. Jesus, Jack ! Is our industry so anal that they can't or
won't look at some of the practices that reflect badly on all of us
rather than just assuming the worst every time about every customer.
Lord knows, there ARE enough real idiot customers out there that we all
have to put up with. But this guy is simply outlining a problem we all
know happens all too often. And I repeat..it is NOT about whether this
guy will pay for professional services, its about the fact that the
company so far hasn't done what they should have done when the panel
was disconnected from the first homeowner...put it back to a point
where it can be used by them later again, or someone else that the
homeowner chooses! It's his property pure and simple !!
The homeowner may either do research and default/reprogram the system
himself, or pay a professional to perform the service.
RHC:Absolutely right !! And that's what he said he has done, and
approached the alarmco about it. And so far it seems they won't do
anything for him unless he signs a bloody monitoring contract with
them. What fucking planet were all you guys born on. That's fucking
extortion no matter how you colour it !!!!!!
If you buy a house with a lock on the garage door, and no key is available
to the new owner, you should not expect the locksmith who installed the lock
for the original owner to unlock the lock at no charge. You said that "All
the previous company needs to do is dial in and change the installer code
back to factory - nothing more." is pure bullshit. How likely is it that the
homeowner is prepared for this? Is the alarm still connected to the phone
line? Is it powered up? Is little teen-age daughter using the line now? How
long shall my tech wait until you're ready for us to dial in? Is the alarm
still connected to the same phone line? Or has the phone company, or worse,
the "handy" homeowner reconfigured the phone wiring? Should the alarmco send
a tech out to correct the problem? At no charge, I suppose? Even if the line
is still connected, it still takes some time and effort for a skilled person
at the alarmco to access the file, reprogram a new phone number into the d/l
computer, call the premises and reprogram the code. And then of course, any
other problem the new "customer" has with the system becomes the alarmco's
problem. Right?
RHC: No, all problems are clearly the homeowners problems, but give me
a break ! No one is saying these problems don't exist.You and I run
into them all the time doing takeovers !! And no one in this thread is
saying that the new homeowner won't have to take into account these
sorts of situations and pay to have them rectified. If it's like it is
up here, the telephone company may have royally screwed things up. And
so far he is not saying that he is unwilling to pay for professional
services (other than monitoring through the previous company). Why do
you automatically read the worst into everything this guy is saying. It
will be interesting to see what he comes back with after he calls the
company tomorrow.
So give me a break with your "keeping you from legitimate use of YOUR
property" bullshit, will ya?
js
RHC: No, you give me a break from all your faulty assumptions about
what this guy is asking for. Frankly, I hope he does get a professional
to service his alarm, but it likely won't be from the previous company
who seems only too willing to pass this guy over because he doesn't
want them to monitor it.. That's his fucking choice ! He owns the God
damn panel. If he wants a professional to set it up, he will have to
pay the price. No one has said any different.
Jesus H Christ ! I hope you fuzzy thinkers never sit on a jury judging
me for some unproven wrong doing. If so, I'm dead meat before I
start.....
RHC
)
