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Cops Central Station

Discussion in 'Security Alarms' started by Bob Worthy, Jun 29, 2006.

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  1. Bob Worthy

    Bob Worthy Guest

    Who has any info, opinions, experiences with COPS Monitoring Center. I am
    sure competitors will blast them because that is what competitors do. But I
    am interested in if they do a good job or a bad job over all.

    Thanks in advance. :eek:)
     
  2. ABLE_1

    ABLE_1 Guest

    Bob,

    I have all of my accounts with them for about 12-13 years now. I have
    worked with a number of central stations since I do sub-contract work for
    others from time to time. I would give them a grade of A+. Not to say that
    they have not made a mistake or two over the years(no body is perfect) but
    when they do I get a firm apology and an assurance that they will correct
    the problem. Very friendly and VERY Professional not to mention consistent.

    I have been 'requested' to change to other CS but my pat answer is "If I am
    already happy there is not much you can offer to make me want to switch."

    I know that they just bought/merged/acquired a central station in Florida.

    The above is just my opinion. I am sure others may tell a different story.

    Hope this helps with your decision making process.

    Les
     
  3. Bob Worthy

    Bob Worthy Guest

    Les,

    Thank you for the feed back. Like you, I have been with my central since
    1988 and your right, when happy why change. The CS that COPs acquired is the
    central I have been with for all those years. I met with the upper
    management, that was here for the acquisition, and they seemed, on first
    impressions anyway, to be a very sincere group. There were no high flying
    egos and more importantly to me, no BS lines that are easily read through.
    They definiately don't want me leaving with the amount of accounts I have
    and I don't want to change if I don't have to. It is funny that since the
    news hit the streets the amount of calls I have had from other centrals. If
    I am going into the unknown anyway, I don't want to complicate things
    further by swithching my entire data base to someone else which would also
    be an unknown. Can't blame them for trying I guess. It is good to hear from
    someone that has a history with them. Thanks for the info.
     
  4. ABLE_1

    ABLE_1 Guest

    Bob,

    It would be initial guess that your CS will stay the same for some time
    until the transition changes over. If after that transition gives the same
    service as I get in NJ the simplest thing I can say is that you will not be
    disappointed. I understand the unknown issue that you are concerned about.
    Just remember that you can always move later, but give them a chance.

    Les
     
  5. Bob Worthy

    Bob Worthy Guest

    Done deal! I will always give someone that is well established the benefit
    of the doubt. Still needed to inquire though as I am sure you can
    understand. Thanks again for the input! Have a wonderful holiday and stay
    safe.
     
  6. ABLE_1

    ABLE_1 Guest

    Bob,

    Your welcome. Quite understandable. I would do the same.

    Enjoy the holiday as well.

    Les
     
  7. Crash

    Crash Guest

    Have you read their contract?
     
  8. Frank Olson

    Frank Olson Guest


    Nope. Post the link! When's your ISP gonna "fix" that problem??
     
  9. Crash

    Crash Guest

    I don't have the link right now. A buddy of mine was gonna use them a
    while back and asked me to review the contract they asked him to sign.
    I hve a copy of it somewhere but no time now to find it...gotta go do a
    low battery this morning. No way would "I" sign it.
    ---
    Qwest must have monkees or engineers nntp is still messed up, every now
    and then one or two posts will squeak through after waiting 5
    minutes...really sux. I've emailed them again yesterday. Others on
    usenet have said this has been going on since Dec. although only since
    June for me.
     
  10. Bob Worthy

    Bob Worthy Guest

    They are assuming the contract I already have in place, which is my
    contract. That went through my attorney, my insurance company, and the
    previous central stations attorney and insurance company before it was
    agreed to. I am sure that when things settle down they may come back with
    things they want to discuss and I will have to cross that bridge if it
    comes.
     
  11. Crash

    Crash Guest

    Assuming your contract? Do you mean you are selling accounts to them?
     
  12. Doug L

    Doug L Guest

    I think that the central station he uses has been aquired by Cops


    Doug L

    --
     
  13. Crash

    Crash Guest

    ah. I'd still encourage him to read their contract carefully. I was
    uncomfortable with it.
     
  14. Bob Worthy

    Bob Worthy Guest

    Which contract are you referring to? One that they want my customer to sign
    or is it one that is between them and me? I meet with their VP and there was
    no mention of a contract. I spent the better part of 3 hours talking soup to
    nuts with nothing said. Thanks for the heads up though. No telling what
    might come out of the woodwork.
     
  15. Crash

    Crash Guest

    The one between you and them. I'd never let my customers sign a
    contract directly with the third party (the CS). They (the CS) should
    be invisible to your client (unless you're selling your contracts to
    them) and CS should review your third party indemnification clause or
    contract with your client and be happy with that. I've never ever had a
    CS ask me to get MY clients to sign THEIR (CS) contract...this alone
    would scare me.

    Yes...ask to see the contract they (CS) will want you to sign with
    them. This much is pretty standard...except read their's carefully.
     
  16. Crash

    Crash Guest

    I just emailed my buddy to see if he still has a copy. He was gonna
    hook up with them a year or so ago...till we reviewed the contract.
     
  17. Bob Worthy

    Bob Worthy Guest

    Years ago that is what some of the CS wanted. It was a generic (file in the
    names to protect the innocent) type contract but it was their legaleezzzz to
    protect them. All of these start up's, which would come to them for third
    party, may not have had proper contracts. I guess they, the CS, thought it
    was best to require one that protected them, so they furnished it. I had my
    own, they reviewed it and it was accepted.

    They (the CS) should
    When the guys whole business is on the dash board of his truck, I might want
    his customers signing something that protects me, and in the long run, him
    too. Lets not forget that some of these business plans where drawn up on a
    bar napkin.
    That hasn't come up yet but when it does, I'll make sure to clean my specs.
    8o)
     
  18. Bob Worthy

    Bob Worthy Guest

    That would be a help, thanks.
     
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