Frank Olson said:
We have contracts with several corporations and property managers. The
length of term varies. Government (and some private) contracts are usually
two to three years and are re-tendered at the end of every term. Property
managers usually stipulate to a one year term and will renew with the same
Dealer as long as the service is "outstanding" for the dollar they pay. In
your situation, I would suggest looking at the "geographics". The "63
systems" you mention... are they "scattered" over a large region?? Why
would they insist
Maybe they didn't. Was the option of separate agreements ever addressed.
on including the monitoring service along with the
maintenance under one "umbrella"? If I were you I would try to get that
separated.
I agree totally. Why jeoprodize the whole deal. If the contract is all
inclusive and you have a deficientcy in one area of the contract, for what
ever reason, but are performing 100% in all the others, you have put
yourself in a position to loose the whole thing. I am sure you would rather
back away from servicing a particular location, if you were have problems,
but still keep the other locations in tact. Under one contract, you could
loose everything. You also have flexibily when you separate the two.
Monitoring for three years, service and maintenance annually for instance.
This will allow you to adjust for increased labor and overhead expenses
rather than suffering it out for three years. Frank's point about location
is very important when it comes to service and maintenance and each should
be looked at individually. They may pay a little more on some but less on
others.
Bob4Secur