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Compass software

Discussion in 'Security Alarms' started by RS, Oct 19, 2003.

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  1. RS

    RS Guest

    I am trying to use Compass to program mostly Vista 20se and 20P panels
    but I haven't once yet connected . Im using the Ademco CIA modem and a
    Compaq laptop running Windows XP. I have change the com settings on
    the laptop as recommended by Ademco , checked the CIA modem in Compass
    and all other related settings but nothing . After starting the panel
    with the code + # + 1 then hitting ok at the laptop everything seems
    ok for about five seconds then it says modem can not be set or
    something like that . I am using the phone cord that came with the CIA
    and even thought the modem comes with no documentation Im pretty sure
    that it is hooked up right to the panel . Anybody have a clue what
    might be the problem ? I even defaulted my own panel to try it without
    any previous programming and no luck . Oh most importantly I should
    mention that I only really want to have it work with a direct
    connection which is what I have been trying .
     
  2. Rory

    Rory Guest

    make sure you have your com ports set up right. What exactly is the
    message?

    'modem is not responding'? - if so its the Com ports settings in
    windows, eg, is it plugged into Com1, 2, 3 etc? And corresponds to the
    port in Compass.

    Or 'modem is not set up correctly'?

    If so this is a setting in compass. I cant check from here today but
    can take a look at the office t omorrow.

    Rory
     
  3. Jim Rojas

    Jim Rojas Guest

    Make sure panel account number is FFFF (#+15+#+15+#+15+#+15)
    Select TELCO from the compass software.
    Select first time communication.
    Then do code + # + 1

    That should do it...

    Jim Rojas
     
  4. RS

    RS Guest

    Thanks Jim, I believe I did set the account to FFFF but not sure so I
    will try again and see what happens . Also I`m thinking the com
    setting may not have been for the CIA modem but the internal modem in
    the notebook which would also explain it .
     
  5. Rory

    Rory Guest

    I would disable the internet modem also, in the control panel and
    system, device manager.
     
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