Chicago (Des Plaines) Brinks branch is the WORST

Ok, I know a lot of you hate Brinks in general but I have had really
good luck with them up to now. Their national call center has been
(and continues to be) nothing short of top notch. Never a wait, always
professional.

But (and there is always a but) I have had nothing but problems with
the local Chicago branch in Des Plaines, IL. They have been trying to
get my system installed and working correctly since November 21st and
it is still not right.

I have been told so many stories about when the needed equipment
would be available, when they would be out, when they would call, and
when the job would be done that I can't keep count. I have called the
local office, the national office, cell phones, pagers, and fax
numbers. The local office never calls me back, the technical manager
is always in a meeting when I call, or no one bothers to pick up the
phone at all (during business hours). Finally, I was told the hardware
just came in (Jan 5th) but when the installer came I noticed the
packing list and it had been delivered to Brinks on December 19th! Of
course, the installer did not have the right test equipment to
configure the system so he left without the job being done.

I don't blame the installers as they have been very helpful and in
the case of the person (Thomas*) who did the base install just plain
GREAT. I do blame the apparent POOR management of the operation in
general. I can't imagine a business that can be successful when they
don't take or return customer's calls or deliver on their promises.
Brinks gets one more chance this evening to fix things and then I
cancel (via an out I had written in the contract up front).

Sad thing is I really like the system and the price was right. They
could have saved a LOT of money if they just did it all right the
first time. I don't understand it.

(I just had to rant; I feel better now)

-D

*Thomas was clearly over worked and pressured to do the job as fast
as possible. Despite that he did an amazing job. The new installer
told me he left Brinks around the first of the year. I hope he found a
better company to work for. In fact, if I have to cancel on Brinks I
might just track him down and see who he works for now

 

You get what you pay for~~

 

Brinks finally sent out a person with the knowledge to fix the system.
After 30 min. everything was working as it should.

Now, WHY COULD THEY HAVE NOT JUST DONE THAT IN THE FIRST PLACE?!?

-D

(dep_blueman) wrote in message
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