Changing the call list

I've run across this problem several times in the past, and have never found
a fool proof method.

The alarm went off this morning. The owner's cell phone was called. He is
fourth of fifth on the call list, yet nobody else was called. He's only 1000
miles away.

Problem 2 (now resolved because I moved). I was on the call list, and
received calls for several years after I closed sold the business. I told
them I would call the police if they continued calling me at 3:00am. They
never stopped, until I moved.

Problem 3. They won't change the call list. They say they will, but the next
time it goes off, they call the 'old' number again.

Three different companies.

Any ideas?

 

Stop dealing with ADT, P1, and Brinks. Call a local guy who cares.
js

 

Thanks. I'll try that tomorrow morning.

 

Every CS I've ever dealt with required changes to call info to be in writing
and signed. Something about legal liability.

 

do every thing by paper..no real central station will take such modification
by phone,if you keep on asking by the phone the result will be the same as
saying nothing..

 

Send it in writing. We require any permanenet changes or new callers before
exisitng callers changes to be in writing and signed.