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central station monitoring in US/Canada?

Discussion in 'Security Alarms' started by Toxx, May 26, 2009.

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  1. Toxx

    Toxx Guest

    I've a question about central station monitoring.

    Here in Germany a central station monitoring also means that guards of
    the alarm company drive to your premise to verify your alarm and then
    call the police if there was obviously a burglar.

    How is it handled in US/Canada?

    Does the central station monitoring only call up the premise to check
    for false alarm an the send the police?


  2. Bob Worthy

    Bob Worthy Guest

    I cannot speak for Canada, since we don't do anything there, but I will go
    out on a limb by saying that the procedures are probably very similar. Here
    in the states, city, county and state goverments have ordinaces, laws in
    place to govern how alarm activity by a central station is to be handled.
    Some police departments have made policy for their department as to how to
    handle alarm activity. This is not a "one shoe fits all" issue. In most
    locations, a verification call, to the premise, is required prior to
    dispatching the authorities. In some areas, a second verification call to a
    cell phone for instance is required. Many disagree with this, however, it is
    documented by their own departments that the areas in which this requirement
    has been initiated have experienced a 40-70% decline in unnecessary police
    dispatches. Some areas have gone to a verification process which is that
    someone needs to respond to the alarm and call if there is police needed.
    IMO a very dangerous policy even for security guards. Most are not armed.
    One of these communities are even considering varification of fire. I feel
    sorry for the citizens that live in that area.Then there are areas that have
    a "no response" policy. They are not going, period, to a third party
    request. These are different ways that different jurisdictions are handling
    the alarm calls to their cities. Because of the rising amount of
    installations in all cities, the PD's have had to handle their response
    differently. It is very political within their city and county governments
    and their budget plays a huge roll in the decision. One thing is for sure.
    Those that have opted to go to either verified response or no response have
    seen an increase in property crimes. Check out

    Bob W.
  3. Doug

    Doug Guest

    In the US guard response is not generally included in the basic price for
    central station monitoring, it is normally available at an additional cost.

  4. In UK, it seems to vary by police area a bit.

    The alarm needs to be verified before they'll put in a high
    priority callout. That can be by the alarm itself, e.g. by
    having two non-overlapping zones trigger, or by having some other
    independant verification, such as a phone call, or have the monitoring
    station listen in to the premises if the alarm has that facility.
    Alarm needs to meet certain minimum standards too to be used for
    police/fire callout (and I'm going to be out-of-date on exactly
    what those are today), although not for just keyholder or security
    company callout.

    In London, my observation is the police do seem to get notification
    of unverified alarms too (so fast it must be automatic), and if
    there is an available car nearby, it comes round immediately (usually
    before any phone call to verify), but I suspect they don't drop
    everything else to do this if it's unverified. If a neighbor calls
    the police emergency number too with confirmation of sighting, that
    will turn an unverified call from the monitoring station into a
    verified call as far as the police are concerned.

    3 false alarms in a rolling 12 month period loses you high priority
    police response for 12 months from the alarm alone, although
    verification independant of the alarm monitoring company will still
    get you a high priority police response.
  5. KingFish

    KingFish Guest

    Bass used to sell central station monitoring to diyers but got shut down for
    operating without a license.
    I guess that left his customers hung out to dry.
  6. Crash Gordon

    Crash Gordon Guest

    It depends on the local regulations too. For instance in Nevada you HAVE to
    send a guard first, if there is a break in the guard will call the police.
    We have to charge the client for guard response...usually on a per need
    basis - at least that's how I used to do it up there.

    In my state we dispatch the police.
  7. Bob Worthy

    Bob Worthy Guest

    In my state ...... we send a guy named Vito.

    What happens when he comes down to Florida for the winter to visit "Ma"?
  8. Bob Worthy

    Bob Worthy Guest

    Nah....he is to busy flippin' pizzas. Besides the Jamacians and the new
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