Cellualr for Fire

[Bob La Londe]

I had occasionally been using the TG7F by Telular for fire. Its rated as
one of the communication paths for fire as primary or secondary.
Unfortunately I have run across a unit that doesn't seem to put enough juice
into the dial tone and/or the frequency is off. This means the panel looks
for dial tone doesn't see it adequately and has to go through its entire
error and anti locking procedure before just trying to dial regardless of
line condition. The signal does go out, but it generates a trouble, and of
course it takes as much as 3-4 minutes. This is in my opinion a serious
problem.

I have sent the bad unit back to Telular, (through the distributor only) and
have not gotten it back yet. Its been a while. Of course I had to jump
through hoops and play games with Telular before they could ever admit that
they might have a bad unit. They tried to blame it on me. On the fire
panel (which worked perfectly with a land line) and anything else they could
think of before sending me to somebody who to get an RMA only to be told I
could not get an RMA, but would have to send the unit back to the
distributor. What a pain in the wazoo. I took four phone calls and wasted
almost two hours of my time.

Anyway. I am looking for another cellular communicator (if there is one)
rated for fire primary or backup. I've got an AHJ breathing down my neck on
one site and I'm about ready to tell the customer he will have to order
another phone line, refund his money for the cell unit, and just quit using
them.

Bob La Londe
The Security Consultant

 

[A.J.]

DSC GS3060, but the radio still have to be installed above grade and getting
good signal strength from the nearby tower.

 

[jewellfish]

I had occasionally been using the TG7F by Telular for fire.  Its rated as
one of the communication paths for fire as primary or secondary.
Unfortunately I have run across a unit that doesn't seem to put enough juice
into the dial tone and/or the frequency is off.  This means the panel looks
for dial tone doesn't see it adequately and has to go through its entire
error and anti locking procedure before just trying to dial regardless of
line condition.  The signal does go out, but it generates a trouble, and of
course it takes as much as 3-4 minutes.  This is in my opinion a serious
problem.

I have sent the bad unit back to Telular, (through the distributor only) and
have not gotten it back yet.  Its been a while.  Of course I had to jump
through hoops and play games with Telular before they could ever admit that
they might have a bad unit.  They tried to blame it on me.  On the fire
panel (which worked perfectly with a land line) and anything else they could
think of before sending me to somebody who to get an RMA only to be told I
could not get an RMA, but would have to send the unit back to the
distributor.  What a pain in the wazoo.  I took four phone calls and wasted
almost two hours of my time.

Anyway.  I am looking for another cellular communicator (if there is one)
rated for fire primary or backup.  I've got an AHJ breathing down my neck on
one site and I'm about ready to tell the customer he will have to order
another phone line, refund his money for the cell unit, and just quit using
them.

Bob La Londe
The Security Consultant

I have used Tellular TG-7 for a while and have good luck with them.
(As an aside, note they are listed for and, per NFPA 72, can only be
used as secondary methods of communication, never primary). Customer
service has been decent. Maybe they are having a bad day.

Won't the folks you purchased it from just swap it for a new one?

Cheers
jewellfish

 

[G. Morgan]

I had occasionally been using the TG7F by Telular for fire. Its rated as
one of the communication paths for fire as primary or secondary.
Unfortunately I have run across a unit that doesn't seem to put enough juice
into the dial tone and/or the frequency is off. This means the panel looks
for dial tone doesn't see it adequately and has to go through its entire
error and anti locking procedure before just trying to dial regardless of
line condition. The signal does go out, but it generates a trouble, and of
course it takes as much as 3-4 minutes. This is in my opinion a serious
problem.

[snip]


What FACP are you using? There should be an option to dial without tone
detection on the n'th attempt.

 

[Bob La Londe]

I had occasionally been using the TG7F by Telular for fire. Its rated as
one of the communication paths for fire as primary or secondary.
Unfortunately I have run across a unit that doesn't seem to put enough
juice
into the dial tone and/or the frequency is off. This means the panel
looks
for dial tone doesn't see it adequately and has to go through its entire
error and anti locking procedure before just trying to dial regardless of
line condition. The signal does go out, but it generates a trouble, and
of
course it takes as much as 3-4 minutes. This is in my opinion a serious
problem.

[snip]


What FACP are you using? There should be an option to dial without tone
detection on the n'th attempt.

It does it automatically on about the 4th attempt, but IMO that takes way to
long.