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Boycott Toshiba

  • Thread starter Charles Bronson aka The Mechanic
  • Start date
C

Charles Bronson aka The Mechanic

Jan 1, 1970
0
I personally take offense to ANY company that refuses to sell service
manuals for their equipment. This is usually done under the guise of
"sorry, you are too stupid and we only sell service manuals to our
authorized service centers." Below is an email from Toshiba. They have
refused to sell me the repair manual for my mom's Copy Machine, a model
1340.

I suggest a boycott of this and any company that perpetuates such landfill
actionable offenses.

I wasted several hours on the phone and none of their service centers would
sell me the stupid manual either. In fact, it seems that neither Corporate
or any of the service centers even had the manual in the first place !

=====================================

Dear Sir,

After discussing your request to purchase the Service Manual for the
Toshiba 1340 copier with our Service Department, we regret to inform you
that we will not be able to sell you the manual. We do not sell directly
to the end users and all of our products must be purchased through our
Authorized dealers channel.

Please go to the following link to locate the dealer near you.

http://www.copier.toshiba.com/cgi-bin/mqlocator?link=find

Best regards,

Andrew Kim
TABS-Product Marketing
[email protected]
 
M

Mark D. Zacharias

Jan 1, 1970
0
Charles said:
I personally take offense to ANY company that refuses to sell service
manuals for their equipment. This is usually done under the guise of
"sorry, you are too stupid and we only sell service manuals to our
authorized service centers." Below is an email from Toshiba. They
have refused to sell me the repair manual for my mom's Copy Machine,
a model 1340.

I suggest a boycott of this and any company that perpetuates such
landfill actionable offenses.

I wasted several hours on the phone and none of their service centers
would sell me the stupid manual either. In fact, it seems that
neither Corporate or any of the service centers even had the manual
in the first place !

=====================================

Dear Sir,

After discussing your request to purchase the Service Manual for the
Toshiba 1340 copier with our Service Department, we regret to inform
you that we will not be able to sell you the manual. We do not sell
directly to the end users and all of our products must be purchased
through our Authorized dealers channel.

Please go to the following link to locate the dealer near you.

http://www.copier.toshiba.com/cgi-bin/mqlocator?link=find

Best regards,

Andrew Kim
TABS-Product Marketing
[email protected]

Perhaps a Toshiba distributor would sell it. I use Fox International, but
I'm not sure they do copiers as such...

800-321-6993


Mark Z.
 
L

Leonard Caillouet

Jan 1, 1970
0
I don't disagree with the sentiment, but you will find yourself boycotting
lots of manufacturers. Other divisions of Toshiba have different policies.
Will you boycott any company that has a division with a policy that you
don't like?

Leonard
 
K

kip

Jan 1, 1970
0
Good !
I don't think that the Manufactures
should be selling manuals to end users.
I guess you could say I am protecting my Trade.

kip
 
R

Rick

Jan 1, 1970
0
Try a request over at alt.binaries.e-book.technical. The
folks there are usually very accomodating; if someone
has it (and it's been transcribed into digital format) they'll
post it for you.
 
D

dx375

Jan 1, 1970
0
If you know someone in the repair business, have them order it for you
I've done that in the past for my equipment
 
T

Travis Jordan

Jan 1, 1970
0
Charles said:
I personally take offense to ANY company that refuses to sell service
manuals for their equipment. This is usually done under the guise of

You gave up too easily. Bounce the issue back to the TABS product
manager and let him know that the dealers to which he referred you don't
have the manual available.
 
N

none

Jan 1, 1970
0
I personally take offense to ANY company that refuses to sell service
manuals for their equipment. This is usually done under the guise of
"sorry, you are too stupid and we only sell service manuals to our
authorized service centers." Below is an email from Toshiba. They have
refused to sell me the repair manual for my mom's Copy Machine, a model
1340.

I suggest a boycott of this and any company that perpetuates such landfill
actionable offenses.

I wasted several hours on the phone and none of their service centers would
sell me the stupid manual either. In fact, it seems that neither Corporate
or any of the service centers even had the manual in the first place !

=====================================

Dear Sir,

After discussing your request to purchase the Service Manual for the
Toshiba 1340 copier with our Service Department, we regret to inform you
that we will not be able to sell you the manual. We do not sell directly
to the end users and all of our products must be purchased through our
Authorized dealers channel.

Please go to the following link to locate the dealer near you.

http://www.copier.toshiba.com/cgi-bin/mqlocator?link=find

Best regards,

Andrew Kim
TABS-Product Marketing
[email protected]

I agree 100%, and I used to do service work myself.
Regrettably, it is the policy for most companies to refuse service
manuals to ANY end user no matter how qualified they may be.
IMO this should be regarded as and end run around anti-monopoly laws
as it clearly limits service work to a small handfull of repair
facilities.
After all if you can purchase a repair manual for an automobile you
should be able to purchase one for electronic appliances.(The
potential for self-harm servicing an automobile is much greater than
that of a home appliance.)
It'd be my recommendation that in the future before purchasing ANY
electronic device research thoroughly if they will sell you a manual
with the unit.
If not, tell 'em to piss up a rope.

Try this link and see if any there can help you out on that manual.

http://www.thecopiernetwork.com/


Sign up as a repair tech and they should answer any questions no
problem.
 
A

Art

Jan 1, 1970
0
Try to purchase a service manual for any HP Printer, or Compaq Computer, Not
just teles do this. Many times this is done to protect the end user, not
make it difficult for them to attempt doing their own service.<
Authorized service companies make their respective livings, and that of
their employees doing business repairing these products. They pay a
subscription to many of the manufacturers directly for the service
literature so they are able to competently service your product.<
Yes, they do charge for the cost of doing business, part of that fee is
consumables, such as service literature that is viable for only the life of
the product. Nominally 3 to 10 years. Then we have to listen to a consumer
complain that they would actually have to buy that literature, if
available, even though they purchased the product. DUH!!<
Truly, if you did an in depth search you will find there are companies that
will sell you the literature you so sincerely desire. Use the information
others have already posted to you, drop the $$ and enjoy.
As far as your competence as to actually use that literature, only you can
determine that!
 
J

James Sweet

Jan 1, 1970
0
Charles Bronson aka The Mechanic said:
I personally take offense to ANY company that refuses to sell service
manuals for their equipment. This is usually done under the guise of
"sorry, you are too stupid and we only sell service manuals to our
authorized service centers." Below is an email from Toshiba. They have
refused to sell me the repair manual for my mom's Copy Machine, a model
1340.

I suggest a boycott of this and any company that perpetuates such landfill
actionable offenses.



I've found that even companies that *do* sell service manuals want way too
much for them if you only have one or two units to repair. It's much more
effective to use good old fashioned troubleshooting than to waste time
trying to hunt down a manual.
 
J

James Sweet

Jan 1, 1970
0
kip said:
Good !
I don't think that the Manufactures
should be selling manuals to end users.
I guess you could say I am protecting my Trade.


I seriously doubt end users buying manuals is a risk to your trade. The
people who manage to fix the item with a manual would probably not consider
taking it to a shop in the first place.
 
J

Joe Brophy

Jan 1, 1970
0
What is the problem with purchasing the manual via their distribution channel in your
locality? I hardly ever get stuff like this from the main corporate siteunless it is
free and downloadable. Their redirecting you to their authorized site locally shows that
at least this corporate tech support is unwilling to "go around left end"to circumvent
and compete with their channel partner for distribution. I guess business ethics aren't
completely dead after all......but close though....good luck in your quest.





Try to purchase a service manual for any HP Printer, or Compaq Computer,Not
just teles do this. Many times this is done to protect the end user, not
make it difficult for them to attempt doing their own service.<
their employees doing business repairing these products. They pay a
subscription to many of the manufacturers directly for the service
literature so they are able to competently service your product.<
As far as your competence as to actually use that literature, only you can
determine that!

Joe Brophy
CountryTech Computer
email: [email protected]
 
K

kip

Jan 1, 1970
0
True!
But then maybe after they have totally screwd it up
they take it to a shop for the _Free Estimate_.
Thats why in 35 years of service I have never given a Free Estimate.

kip
 
R

Ray L. Volts

Jan 1, 1970
0
More and more manufacturers are adopting this policy. If you refuse to
purchase from companies who refuse to provide tech info to you, you'll soon
find yourself without any of the luxury items you currently enjoy. I
suppose you could become Amish and live a contented life w/o the infernal
modern machines that need repairing. ;)

I understand and agree with your gripe, though. Things are no better for
those who were authorized and are no longer, or for those who are fully
versed in electronics repair, in some cases been in the biz for many years,
yet are not authorized service centers for certain lines. Some manu's even
refuse to sell certain items (e.g., tools) to their own authorized service
centers! That's supposed to be a huge hint that even the most qualified
tech shouldn't screw around with the factory settings.

I remember a time when manu's actually included the schematics in the retail
box with the products! Radio Shack included schematics with their stuff
long after the TV manu's ceased this practice. I haven't bought any Rat
Shack products in eons, so they may no longer include the diagrams -- anyone
care to enlighten me? The last major kitchen appliances I bought included
wiring/parts diagrams, but that was 5+ years ago, so this may no longer be
the industry standard.

My experience suggests the most cooperative brands for the non-authorized
end user to deal with are Fisher, NEC, Pioneer and Sony.

Paper manuals are always going to cost you more than microfiche because it
costs THEM more to produce than fiche. A paper VCR manual is likely to cost
you upwards of $50.00, whereas the fiche for the same model may run as low
as $6.00!
You can usually inveigle most manu's to part with service literature. You
have to jump through hoops (e.g., a multitude of voicemail options and
runarounds), flatter the rep and sometimes virtually beg, but they usually
cave. If they won't sell directly, they'll often have lists of shops or
websites which may be helpful. For those who absolutely insist on selling
only to authorized service centers, try visiting an authorized service
center -- you'd be surprised how many are willing to xerox pages from their
manuals (for a fee), especially if you speak the lingo and know what you're
doing. Consumer electronics techs are a dying breed and it's amusing to see
the old boys' eyes light up when they meet a "new guy" who knows the biz.
=)
 
He is not talking about repairing consumer electronics but a copier
machine. Copier machines all pretty much require someone who is
trained on repairing them to even understand the service manual. The
service manual does not go into what any given adjustment or circuit
actually does. Sometimes they will go into the adjustments, but that
is usually a separate manual beyond the service manual on business
equipment.

There is a good reason why business product divisions do not sell
service manuals to anyone except trained and authorized servicers.
 
R

Ray L. Volts

Jan 1, 1970
0
Fair enough. Without looking up his model #, I incorrectly assumed he was
referring to one of the all-in-one SOHO rigs that seem so popular nowadays.
 
N

none

Jan 1, 1970
0
He is not talking about repairing consumer electronics but a copier
machine. Copier machines all pretty much require someone who is
trained on repairing them to even understand the service manual. The
service manual does not go into what any given adjustment or circuit
actually does. Sometimes they will go into the adjustments, but that
is usually a separate manual beyond the service manual on business
equipment.

There is a good reason why business product divisions do not sell
service manuals to anyone except trained and authorized servicers.

What a load of BS.
I've serviced copiers over the years and the service manuals are
written to clarify adjustments and setting inre repairs.
Anyone with any basic training in electronics can take a copier
service manual and fix anything that's broken on them.
 
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