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Beware of Radio Shack

Discussion in 'Electronic Equipment' started by news, Jul 15, 2004.

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  1. news

    news Guest

    I have talked to several friends and clients who didnt have the original
    packaging(who does after 1 month) after the products went bad/defective.
    These incidents happened after 1 month or so ,and they flat out refused to
    even grant a replacement or credit. These were computer components,
    Notebook adaptors and stereo equipment. If you must buy from them,
    Save the complete packaging in pristine condition for as long as the
    warranty is in play.
    If you dont, they will refuse you even an exchange. Keep this in mind
    before you go there
    and know that most larger retailers will promptly issue a credit at least
    for defective products
    not in original pristine packaging


    Well, dinner would have been splendid... if the wine had been as cold as the
    soup, the beef as rare as the service, the brandy as old as the fish, and
    the maid as willing as the Duchess. - Winston Churchill
  2. Wes Groleau

    Wes Groleau Guest

    I do. Anything high-value or fragile, I keep the original packing
    long after warranty--in case I ever want to change addresses.

    But I agree about Radio Shack in general. Not a great place to buy.
  3. Martin

    Martin Guest

    And maybe some day you will have a loft full of boxes with no use.
  4. mike

    mike Guest

    If it's an exchange, use the box from the replacement to return the old one.

    Return address is VALID.
    Bunch of stuff For Sale and Wanted at the link below.
    Compaq Aero floppy,ram,battery.
    FT-212RH 2-meter 45W transceiver.
    Toshiba & Compaq LiIon Batteries, Test Equipment
    30pS pulser, Tektronix Concept Books, spot welding head...
  5. Bob Day

    Bob Day Guest

    Take it up with them in small claims court.

    -- Bob Day
  6. Gnarlodious

    Gnarlodious Guest

    I bought a small item at Radio Shack several months ago, and the clerk asked
    the man in front of me for his social security number. He began reciting it
    in public but I interrupted him, telling him she didn't need his SS# and he
    should never publicly announce it. A loud argument ensued with the clerk
    bringing out the manager. The manager assured me it was official RS policy
    to take SS# during a checkout, even for cash. He also told me I had no right
    to tell customers not to publicly announce their SS# while in line. The
    argument escalated and the manager called the police.

    I got out of there real quick.

    I then wrote a series of emails to Radio Shack corporate management
    complaining about this "Official Policy" and the treatment this manager had
    given me. The Customer Relations executive apologized and promised to clean
    up the mess. I went back to the store 3 months later and that manager was
    gone and the policy had been changed.

    The point is, if you have a gripe get active! Radio Shack was responsive in
    my case and they certainly can be in your case too.
  7. yak

    yak Guest

    Heh, the ONLY things I buy at radio shack are little electronics
    components (fuses, diodes, transistors, switches, etc.). That's all the
    store is good for.
  8. Rod Smith

    Rod Smith Guest

    This is probably good advice, but many packaged items these days require
    repeated assault with a very large, sharp machete to remove from a
    plastic shield that rivals steel in strength and durability.

    Just this morning I installed a new ink cartridge in my Epson printer,
    and I marveled how tough the packaging was -- absolutely impenetrable
    without sharp tools!
  9. Auric__

    Auric__ Guest

    They never mentioned that the packaging has to be in one piece.
  10. Wes Groleau

    Wes Groleau Guest

    Every time I try to buy something there, even if I pay cash,
    they try to get my address and phone number. I always have
    to argue with them. "You don't need my phone number to send
    your stupid catalog, and I don't want the catalog anyway."

    But they still argue they need it. Eventually I win or
    I walk out with my money and no product.

    Wes Groleau

    There are some ideas so wrong that only a
    very intelligent person could believe in them.
    -- George Orwell
  11. Mantra

    Mantra Guest

    If this is true, I wouldn't have left. Naturally the manager's claim
    is utter BS. It would have been fun to call his bluff and let the
    police come. There's a minor issue of 1st Amendment, and then half a
    dozen criminal and civil cases if the police a dumb enough to take the
    manager's side. Even with the store theoretically being "private
    property" that fact that it's open to the public pretty much trumps
    that argument. And them there's the PR value of calling a press
    conference in front of the store to utter ridicule the manager and
    corporate HQ. Don't be a wimp next time. :)


  12. < snip >

    It must just be some stores (or maybe big-ticket purchases). I just bought
    something at RS today and nobody wanted anything but the money.
  13. Jeff K

    Jeff K Guest

    I've had good luck with small doo-dads at RS. They recently stopped
    asking for phone # etc...
    I believe they are francises, so don't compare one with another. You may
    have a good one in your town and a bad one somewhere else.

    Jeff K
  14. Greg Buchner

    Greg Buchner Guest

    Not to mention the fact that technically, they can't legally ask you for
    your social security number. But the don't have to sell the product to
    you if you don't want to provide it apparently.

    from the SSA website:
    and click on the Questions about your Social Security number & card link.

    When do I have to provide my Social Security number?


    Must I provide a Social Security number (SSN) to any business or
    government agency that asks?


    The Social Security number (SSN) was originally devised to keep an
    accurate record of each individuals earnings, and to subsequently
    monitor benefits paid under the Social Security program. However, use
    of the SSN as a general identifier has grown to the point where it is
    the most commonly used and convenient identifier for all types of
    record-keeping systems in the United States.

    Specific laws require a person to provide his/her SSN for certain
    purposes. While we cannot give you a comprehensive list of all
    situations where an SSN might be required or requested, an SSN is
    required/requested by:

    Internal Revenue Service for tax returns and federal loans
    Employers for wage and tax reporting purposes
    States for the school lunch program
    Banks for monetary transactions
    Veterans Administration as a hospital admission number
    Department of Labor for workers compensation
    Department of Education for Student Loans
    States to administer any tax, general public assistance, motor vehicle
    or drivers license law within its jurisdiction
    States for child support enforcement
    States for commercial drivers licenses
    States for Food Stamps
    States for Medicaid
    States for Unemployment Compensation
    States for Temporary Assistance to Needy Families
    U.S. Treasury for U.S. Savings Bonds

    The Privacy Act regulates the use of SSNs by government agencies. When a
    Federal, State, or local government agency asks an individual to
    disclose his or her Social Security number, the Privacy Act requires the
    agency to inform the person of the following: the statutory or other
    authority for requesting the information; whether disclosure is
    mandatory or voluntary; what uses will be made of the information; and
    the consequences, if any, of failure to provide the information.

    If a business or other enterprise asks you for your SSN, you can refuse
    to give it. However, that may mean doing without the purchase or
    service for which your number was requested. For example, utility
    companies and other services ask for a Social Security number, but do
    not need it; they can do a credit check or identify the person in their
    records by alternative means. Giving your number is voluntary, even when
    you are asked for the number directly. If requested, you should ask why
    your number is needed, how your number will be used, what law requires
    you to give your number and what the consequences are if you refuse. The
    answers to these questions can help you decide if you want to give your
    Social Security number. The decision is yours.

    For more detailed information, we recommend the publication at

    Greg B.
  15. kony

    kony Guest

    How long since your last visit?

    I recall they often asked me, but heard that their official
    policy had changed, that all stores specifically do _NOT_ require
    any info whatsoever for cash purchases.
  16. DevilsPGD

    DevilsPGD Guest

    In message <> Wes Groleau
    They usually have business cards on the desk (the ones around here do,
    anyway) -- Just read off the name, phone number and address from there.
  17. alpha_uma

    alpha_uma Guest

    Next time when you pay with cash but the business still asks for your social
    security number, just tell them that you are visiting from Britain or
  18. JW

    JW Guest

    Ahh yes. Packaging so sturdy that you have a 50% chance of destroying the
    enclosed merchandise before getting the package open.
    Ya just gotta love it!
  19. Cindy Murray

    Cindy Murray Guest

    I do, too. I have speakers that are 15 years old and we still have the
    original packaging for them. Comes in very handy when we move, since we
    usually trek long distances. Still have the boxes my computers came in,
  20. Larc

    Larc Guest

    | Next time when you pay with cash but the business still asks for your social
    | security number, just tell them that you are visiting from Britain or
    | Europe.

    If I'm recalling correctly from a course in Business Law I once took,
    an offer to sell by one party plus acceptance of that offer by another
    party constitutes an implied contract. If the buyer offers to
    purchase with valid cash, the seller would technically be in "breach
    of contract" if he refused to take the money and deliver the goods.

    Of course, there are other stipulations such as there being no legal
    restrictions against the sale.


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