Average Response Time

[Joe Lucia]

Does anyone here use COPS Monitoring?

We have been trying to figure out how they are calculating their
"Average Response Time" of 12.55 seconds. They say "Our response time
is audited by an independent firm." (apparently on a yearly basis) but
doesn't say what Firm. They did list the name of the auditor a while
ago but when we researched it we couldn't find that it acually existed
anywhere.

I'd like to contact that Firm to find out what the criteria is so I can
provide a fair and honest comparison to our own response time. Wouldn't
you all like to see a comparison to know if 12.55 seconds is really an
acceptable "response" time or not? Does "response" mean an actual
operator picking up the phone and calling to verify or dispatch on a
signal, or does it mean the operator simply "picked-up" the signal from
the pending alarm list? Maybe you COPS dealers could request the name
of that firm from COPS for me? I'd be VERY surprised if you can get a
straight answer from anyone, but there is no reason they shouldn't know
and tell you since they make such a big deal of it. Even if you are Not
a COPS dealer, call them and ask. Inquiring minds want to know.

 

[Crash Gordon]

The 12.5 seconds is the time it takes for the operator to put his coffee cup
down and lean forward getting ready to prepare to push the button.



| Does anyone here use COPS Monitoring?
|
| We have been trying to figure out how they are calculating their
| "Average Response Time" of 12.55 seconds. They say "Our response time
| is audited by an independent firm." (apparently on a yearly basis) but
| doesn't say what Firm. They did list the name of the auditor a while
| ago but when we researched it we couldn't find that it acually existed
| anywhere.
|
| I'd like to contact that Firm to find out what the criteria is so I can
| provide a fair and honest comparison to our own response time. Wouldn't
| you all like to see a comparison to know if 12.55 seconds is really an
| acceptable "response" time or not? Does "response" mean an actual
| operator picking up the phone and calling to verify or dispatch on a
| signal, or does it mean the operator simply "picked-up" the signal from
| the pending alarm list? Maybe you COPS dealers could request the name
| of that firm from COPS for me? I'd be VERY surprised if you can get a
| straight answer from anyone, but there is no reason they shouldn't know
| and tell you since they make such a big deal of it. Even if you are Not
| a COPS dealer, call them and ask. Inquiring minds want to know.

 

[Robert L Bass]

We have been trying to figure out how they are

calculating their "Average Response Time" of
12.55 seconds...

It's probably the amount of time it takes from when the
transmission is completed until the condition is displayed an
operator's screen.

One CS in south Jersey has been saying their average response
time is 7 seconds for years. Their software displays an icon on
screen when a new call is waiting. They consider that a
"response" even though the operator may still be handling a prior
signal.

In short, the "average response time" means nothing at all.

--

Regards,
Robert L Bass

Bass Burglar Alarms
The Online DIY Store
http://www.BassBurglarAlarms.com

 

[petem]

In short, the "average response time" means nothing at all.

remove "average response time" by anything bAss post and it still make
sense!

 

[Norm Mugford]

Watchout Pete...Mr. BAss will filter you....

Norm Mugford

remove "average response time" by anything bAss post and it still make
sense!

I choose Polesoft Lockspam to fight spam, and you?
http://www.polesoft.com/refer.html

 

[petem]

So what...I don't post for him,I am just trying to put a smile in some of
the regular face..

we all need it,and that's cause of bAss