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amag 3500 multimax crash

Discussion in 'Security Alarms' started by Justin Michael, Mar 18, 2005.

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  1. Hi,

    We have an antiquated amag 3500 which has stopped allowing us to log
    into it. The manufacturer no longer supports the software. Since we
    are moving in a few months, I really don't want to spend money on this
    replacing this system.

    The system no longer lets me log into it.

    When I try to log into the program, I get an error message titled
    "ACCESS CONTROL SYSTEM" with no content except an OK button.

    Once this happens, when I try to reboot the device, I get an "multimax"
    error message.

    I ran a virus scan and a few tx databases are corrupt (no virus found),
    but not the multimax.mdb. I file transferred the multimax file to my
    workstation, but I cannot compact it because I "do not have the
    security priviledges" according to windows.

    Does anyone know how I can fix my problem?
  2. You are right, it is a amag350, not a 3500.

    I agree that the security programs should have been updated, but I've
    inherited the situation.

    I do have admin priviledges on the machine, but I don't have the
    password for the database.

    Thanks for your reply.
  3. Aegis

    Aegis Guest

    When it was first installed, the installer had the option to check to
    password the database or not. Once that box is checked, only AMAG can unlock
    it and see the database in its raw form (tables and fields). Having the
    multimax.mdb file in a safe place is a good thing... That's the whole

    At this point, if you don't have the 350 CD, you should look into getting
    one. The problem then becomes revision. AMAG is really good at taking in
    customer databases and upgrading them to the current revision. They USED to
    do it for free, but I don't know if that's still the case. Easier to find
    the original disks that were loaded on your system (might even be floppy
    disks (about 5 of them) if it's old enough).

    Actually, the software is just for monitoring and for entering/deleting
    card information. The doors/locks/cards should still be functioning. It's a
    distributed database system (most access systems these days are). If you
    will be moving out of the building soon, I wouldn't even worry about it...
    Give the cards to the new tenants just as if they were keys.
  4. I have the original floppies and have installed them on a new machine.
    My concern is that if I connect the new machine to the door network,
    that the doors will lose their programming and that none of the cards
    will work.

    I'm also not sure what settings the original installer used when
    setting up the software.

    Any ideas?
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