amag 3500 multimax crash

[Justin Michael]

Hi,

We have an antiquated amag 3500 which has stopped allowing us to log
into it. The manufacturer no longer supports the software. Since we
are moving in a few months, I really don't want to spend money on this
replacing this system.

The system no longer lets me log into it.

When I try to log into the program, I get an error message titled
"ACCESS CONTROL SYSTEM" with no content except an OK button.

Once this happens, when I try to reboot the device, I get an "multimax"
error message.

I ran a virus scan and a few tx databases are corrupt (no virus found),
but not the multimax.mdb. I file transferred the multimax file to my
workstation, but I cannot compact it because I "do not have the
security priviledges" according to windows.

Does anyone know how I can fix my problem?

 

[Justin Michael]

You are right, it is a amag350, not a 3500.

I agree that the security programs should have been updated, but I've
inherited the situation.

I do have admin priviledges on the machine, but I don't have the
password for the database.

Thanks for your reply.

 

[Aegis]

You are right, it is a amag350, not a 3500.

I agree that the security programs should have been updated, but I've
inherited the situation.

I do have admin priviledges on the machine, but I don't have the
password for the database.

Thanks for your reply.

When it was first installed, the installer had the option to check to
password the database or not. Once that box is checked, only AMAG can unlock
it and see the database in its raw form (tables and fields). Having the
multimax.mdb file in a safe place is a good thing... That's the whole
database.

At this point, if you don't have the 350 CD, you should look into getting
one. The problem then becomes revision. AMAG is really good at taking in
customer databases and upgrading them to the current revision. They USED to
do it for free, but I don't know if that's still the case. Easier to find
the original disks that were loaded on your system (might even be floppy
disks (about 5 of them) if it's old enough).

Actually, the software is just for monitoring and for entering/deleting
card information. The doors/locks/cards should still be functioning. It's a
distributed database system (most access systems these days are). If you
will be moving out of the building soon, I wouldn't even worry about it...
Give the cards to the new tenants just as if they were keys.

 

[Justin Michael]

Easier to find
the original disks that were loaded on your system (might
even be floppy disks (about 5 of them) if it's old enough).

I have the original floppies and have installed them on a new machine.
My concern is that if I connect the new machine to the door network,
that the doors will lose their programming and that none of the cards
will work.

I'm also not sure what settings the original installer used when
setting up the software.

Any ideas?