A "HUH" phone call

[Crash Gordon]

So I get a VM last night after I left the office. The message was; we just
bought a house with your system in it and we want to know how to use it.

Great a new client in an old house...essentially a free new client.

So I call her back this morning; my son just bought a house with your alarm
system in it. OK, how can I help? How much is it? It isn't anything, you
already own it because you bought it with the house. OH. How much if I want
to use it? Nothing unless you want it monitored then it's 25 bucks a month,
but you'll need a new battery and a service call to check the system out.
OH...how much is that...so I tell her the service call is free if you're
going to be monitored and the battery is 40 bucks. OH ok. But you can just
use it as it is without being monitored but you'll still need a service call
and battery (the one that's in there is 13 years old).

Next question;
Do we need that big box in the closet?
Yes, that is the alarm itself.
Oh...well can you take it out?
UH...sure...but that means you'll have NO alarm then, is that what you want?
Yes I think so.
OK if that's what you want it's 85 bucks per hour and it'll take 2 hours to
remove it and patch the holes.
You charge to remove the alarm?
UH...yes.
OK we'll call you back.

WTF ???? WTF ??? did I say WTF? After I got off the phone I felt like I had
had a magic mushroom for breakfast.

In retrospect I guess I could remove the box and leave the detection and
keypads up...it'd be a maintenance, trouble, false alarm free system!

 

[Doug]

Perhaps he decided having that material in open court might be bad for
business. :^)

Possibly, but perhaps the whole story is just more of your incessant
bullshit

Doug

 

[Doug]

Perhaps if you weren't such a hateful jerk you'd think otherwise.

No, I'd still think you are full of it

Doug

 

[Doug]

Heh. We had a client (briefly) in CT who was just about as nasty. This
was a couple -- he a doctor and she just a bi.... I got a call from them
about a month after the installation. She said the system is broken and I
need to come right away to fix it. I ask what's wrong. She can't arm
it -- "come over right now!!!" The system was a Moose Z1100e. I told her
to press "2" and tell me what light came on. She told me and I looked at
the zone list -- living room front windows. I said please check the
windows. One must be open. She insisted they're all closed and refused
to even check -- "You have to come RIGHT NOW!!!"

OK, ma'am. I'll come over and if there's a problem with the system the
visit is free. If the window is open there will be a charge for the call.
"Just get over here now and I don't want to hear about your stupid
charges!!!"

Parked in her driveway I can see the middle, front window is open about 2
inches. Ring the bell. Angry customer lets me in. I walk to the window,
part the curtain and point to the open window. She looks at it but says
nothing. I close the window, walk to the keypad, ask for her code and arm
it with no problem. After showing her the system is OK I ask to sit at
the kitchen table. "What for?" I need to write out the bill for the
service call.

"I'm not paying for a service call. The system is supposed to be under
warranty!!! And besides, your installer didn't even finish the job.
There are wires in the basement by that box thing on the wall that he
didn't connect."

We made it a practice in those days to pull a couple of extra 12-pair
cables from the control panel whenever we wired a new job. If you're
pulling one cable it's just as easy to pull a couple of extras in case you
need to add something on later. The cables above the panel were clearly
labeled "Spare A: Main Attic" and "Spare B: Garage Attic." I explained
why they were put there for future use.

She insisted that was a lie -- "No one ever does extra work for free!"
Arguing with her was about the same as talking to Doug. No matter what
you say she's not going to believe you because she does believe (without
benefit of any supporting evidence) that she's an intelligent human being.

At any rate, the conversation went nowhere. She refused to even accept
the invoice so I left. I explained that we would not provide further
support or service until that invoice was paid, secretly hoping that this
imbecile would never pay so we could drop her. The following month we did
just that, issuing a refund of the balance on her prepaid monitoring
contract less the charge for the visit.

Like newsgroup jerks, there are some customers you're better off without.

--

Regards,
Robert L Bass

==============================>
Bass Home Electronics
DIY Alarm and Home Automation Store
http://www.bassburgIaraIarms.com
==============================>

If you just did the job properly in the first place then you wouldn't have
these call backs to correct your shoddy work.

Doug

 

[Doug]

When do you plan to begin thinking? There's no evidence you've done so in
the past.

plan to begin thinking?? thoughts just come naturally to me, unlike you I
don't need to plan them .

Doug

 

[Doug]

If you had any idea how to do a proper job I'd be interested in your
opinion. Nothing you've posted over the years indicates you do so ****
off, moron.

I take it that the invitation to sample your world famous cheeseburgers has
been withdrawn then?


Doug

 

[Jim Rojas]

I take it that the invitation to sample your world famous cheeseburgers has
been withdrawn then?


Doug

You will have to use the drive thru window.

Jim Rojas

 

[alarman]

Gosh darn it!

I wish you fellows would stop with all this filthy language. What the
heck is wrong with all you darn people anyway?

Why don't you take your ol poopy mouth some where else.

Reverend Jim.

**** you.
(JK)

 

[Jim Rojas]

Service call is free but the battery is 40 bucks? If it were Brinks
quoting that everyone here would be going nuts

Brinks doesn't do services calls. That would hurt their image.

Jim Rojas

 

[Jim Rojas]

WTF is to **** what a handjob from a hooker wearing rubber gloves is
to fucking a fucking hot fucking girl you dumb old ****.

Hey...I just noticed something. What ever happened to BoPaul?

Jim Rojas

 

[Jim Rojas]

I collect stamps... and only recently got into some WW1/WWII stuff due
in large part to some relatives on the other side of the pond that
recently passed away. I don't collect IP addresses...

I guess that IP addresses don't taste too good when you lick them?

Jim Rojas

 

[Crash Gordon]

IF they're going to sign a monitoring contract, the first hour of service is
free upon fire-up (if we've service the system in the past 3 years) -
sometimes I'm nice and extend that offer beyond but I don't tell them that
till Im on site.

Why what's wrong with that deal? You know what batteries cost these days
(12v 7amp Genesis is all I use), you know what a great deal the above is.

--
**Crash Gordon**

 

[Crash Gordon]

binkyview.com
?


--
**Crash Gordon**

I heard a rumor that someone owns the web domains NewBrinks.com,
NewBrinks.net, FreeBrinks.com, and FreeBrinks.net. Imagine the
confusion it would create if those websites were launched by a
security company, or if those sites were blogs for clients expressing
their disapproval with the old Boinks?
I also heard a rumor that those sites are up for auction, but hey this
all sounds like a shameless shill aimed at people with a bone to pick
with Broadscrew Security.

 

[alarman]

Why what's wrong with that deal? You know what batteries cost these
days (12v 7amp Genesis is all I use), you know what a great deal the
above is.

Me too.
ADI has the Genesis NP7-12 batteries on sale this month. Good price!!

 

[Crash Gordon]

too funny!



--
**Crash Gordon**

Good Lord I just found out someone registered
Broadviewsecurityblows.com and Mybroadviewsecurityonline.com

This internet is just such a wild wild environment. Who is this damn
prankster?