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A "HUH" phone call

Discussion in 'Security Alarms' started by Crash Gordon, Sep 3, 2009.

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  1. Crash Gordon

    Crash Gordon Guest

    So I get a VM last night after I left the office. The message was; we just
    bought a house with your system in it and we want to know how to use it.

    Great a new client in an old house...essentially a free new client.

    So I call her back this morning; my son just bought a house with your alarm
    system in it. OK, how can I help? How much is it? It isn't anything, you
    already own it because you bought it with the house. OH. How much if I want
    to use it? Nothing unless you want it monitored then it's 25 bucks a month,
    but you'll need a new battery and a service call to check the system out. much is I tell her the service call is free if you're
    going to be monitored and the battery is 40 bucks. OH ok. But you can just
    use it as it is without being monitored but you'll still need a service call
    and battery (the one that's in there is 13 years old).

    Next question;
    Do we need that big box in the closet?
    Yes, that is the alarm itself.
    Oh...well can you take it out?
    UH...sure...but that means you'll have NO alarm then, is that what you want?
    Yes I think so.
    OK if that's what you want it's 85 bucks per hour and it'll take 2 hours to
    remove it and patch the holes.
    You charge to remove the alarm?
    OK we'll call you back.

    WTF ???? WTF ??? did I say WTF? After I got off the phone I felt like I had
    had a magic mushroom for breakfast.

    In retrospect I guess I could remove the box and leave the detection and
    keypads'd be a maintenance, trouble, false alarm free system! :)
  2. Doug

    Doug Guest

    Possibly, but perhaps the whole story is just more of your incessant

  3. Doug

    Doug Guest

    No, I'd still think you are full of it

  4. Doug

    Doug Guest

    If you just did the job properly in the first place then you wouldn't have
    these call backs to correct your shoddy work.

  5. Doug

    Doug Guest

    plan to begin thinking?? thoughts just come naturally to me, unlike you I
    don't need to plan them .

  6. Doug

    Doug Guest

    I take it that the invitation to sample your world famous cheeseburgers has
    been withdrawn then?

  7. Jim Rojas

    Jim Rojas Guest

    You will have to use the drive thru window.

    Jim Rojas
  8. alarman

    alarman Guest

    **** you.
  9. Jim Rojas

    Jim Rojas Guest

    Brinks doesn't do services calls. That would hurt their image.

    Jim Rojas
  10. Jim Rojas

    Jim Rojas Guest

    Hey...I just noticed something. What ever happened to BoPaul?

    Jim Rojas
  11. Jim Rojas

    Jim Rojas Guest

    I guess that IP addresses don't taste too good when you lick them?

    Jim Rojas
  12. Crash Gordon

    Crash Gordon Guest

    IF they're going to sign a monitoring contract, the first hour of service is
    free upon fire-up (if we've service the system in the past 3 years) -
    sometimes I'm nice and extend that offer beyond but I don't tell them that
    till Im on site.

    Why what's wrong with that deal? You know what batteries cost these days
    (12v 7amp Genesis is all I use), you know what a great deal the above is.

    **Crash Gordon**
  13. Crash Gordon

    Crash Gordon Guest

    **Crash Gordon**

  14. alarman

    alarman Guest

    Me too.
    ADI has the Genesis NP7-12 batteries on sale this month. Good price!!
  15. Crash Gordon

    Crash Gordon Guest

    too funny!

    **Crash Gordon**

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