Geoffrey S. Mendelson said:
I'm so sorry to hear that when he pulled off the connector, he cracked
the interociter. They are expensive and difficult to replace, and
you have to have one made to order for him. The only factory in
the world that makes them is in Korea.
Normally you charge $150 to replace an interociter, but since he lives
with you, he can have it for the $75 plus postage that you pay.
Since they are in Korea, you will need to have his credit card and
permission to use it. Due to the time difference you will have to
get up at 3am to call them.
If he does not believe you, he is welcome to call all of the suppliers
he can find and ask if they stock interociters.
Geoff.
I served my apprenticeship many many years ago, under a wonderful field
engineer who used to tell customers, when they asked what had been wrong
with their TV so that they could tell their husbands when they got home,
that he had had to " move the hyposth-phosficator two degrees nearer to the
ecliptant, in order to improve the impactic contact. " It took me ages to
learn that, and it's one of those stupid little things that has never left
me. I could never believe how he could say it whilst keeping a straight
face, and with such honest conviction in his voice. Many was the time that I
choked into my customer-provided cup of tea. He also used to tell people
when soldering, that he was having to replace the backpedaling kafuffler,
which needed to be recharged with smoke, and he would try not to let too
much escape, because it was very expensive stuff ! He also used to offset
the frame hold, and ask the customer to stop him when a good picture rolled
past. Psychology ... Happy days ... I learnt a lot off that guy, not only
about repairing TVs, but about customers, and how to deal with them on their
own turf. Applying a bit of that psychology today, allows me to charge
evrybody, including family, where appropriate, without causing offense.
Arfa
