DSC 5010 Communication Problem

Discussion in 'Security Alarms' started by Allan Waghalter, Dec 14, 2005.

  1. I did a takeover today on a 5010. It is a brand new unit, version 2.0 and I
    have the appropriate software, however, I can connect, but the panel does
    not send data and the connection aborts. Tech Support thinks its a noisy
    phone line, but it sounds perfectly clear to me. It is also a fully
    dedicated pots line just for the alarm system. Any ideas?
    Allan Waghalter, Dec 14, 2005
    #1
    1. Advertising

  2. Allan Waghalter

    R.H.Campbell Guest

    Allan, that seems to be DSC's standard answer. I really don't think they
    know why this is happening .

    I have been experiencing the same thing much more often lately, and I can't
    figure it out either. I do believe it is either because I may not have the
    latest software drivers, or because I'm communicating on a line with too
    much else on it. I found when I switched to my dedicated fax line and off
    the previous line with half a dozen phones on it, the problem largely went
    away, but not totally...

    I can't say for sure, but it seems connecting with their panels and not
    being kicked off because the panel and modem can't handshake, seems to be
    dependant on a VERY clean line with little else on it. Try making sure the
    line is free of any other connecting points or telephones...

    That's all I can figure out. And my partner company who uses only DSC panels
    sees the same thing, so I know it's not just me...

    RHC


    "Allan Waghalter" <> wrote in message
    news:14Nnf.3841$...
    >I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
    >I have the appropriate software, however, I can connect, but the panel does
    >not send data and the connection aborts. Tech Support thinks its a noisy
    >phone line, but it sounds perfectly clear to me. It is also a fully
    >dedicated pots line just for the alarm system. Any ideas?
    >



    I choose Polesoft Lockspam to fight spam, and you?
    http://www.polesoft.com/refer.html
    R.H.Campbell, Dec 14, 2005
    #2
    1. Advertising

  3. Allan Waghalter

    alarman Guest

    "Allan Waghalter" <> wrote in message
    news:14Nnf.3841$...
    > I did a takeover today on a 5010. It is a brand new unit, version 2.0 and

    I
    > have the appropriate software, however, I can connect, but the panel does
    > not send data and the connection aborts. Tech Support thinks its a noisy
    > phone line, but it sounds perfectly clear to me. It is also a fully
    > dedicated pots line just for the alarm system. Any ideas?


    I had that problem a while back, and found that I had a bad modem cable.
    js
    alarman, Dec 14, 2005
    #3
  4. Allan Waghalter

    mikey Guest

    Did you put a butt set on the line and listen to it trying to connect?

    "Allan Waghalter" <> wrote in message
    news:14Nnf.3841$...
    > I did a takeover today on a 5010. It is a brand new unit, version 2.0 and

    I
    > have the appropriate software, however, I can connect, but the panel does
    > not send data and the connection aborts. Tech Support thinks its a noisy
    > phone line, but it sounds perfectly clear to me. It is also a fully
    > dedicated pots line just for the alarm system. Any ideas?
    >
    >
    mikey, Dec 15, 2005
    #4
  5. Allan Waghalter

    Guest

    Allan,

    I don't know if it's related but I had a strange problem with a DSC
    system several years ago. After installing it I connected the panel to
    my laptop and downloaded a program. The panel fiunctioned OK but could
    not complete a test signal to the CS. After messing with it for a
    while, double checking my programming, etc., I finally unplugged the
    PC-Link cable and armed it for the night. The closing signal went
    through immediately.

    I later discovered what the problem was. The panel couldn't transmit
    successfully with the PC connected to the serial port. This was a
    Maxsys -- not a 5010 -- and I don't even know if the problem still
    exists on more recent releases. If you had the PC connected during the
    test, try disconnecting it. You might be alright.

    Regards,
    Robert L Bass
    www.BassBurglarAlarms.com
    , Dec 15, 2005
    #5
  6. Here's the scoop! I can create a new account in DLS2005 and can do a total
    upload. I programmed each section and downloaded one at a time. That
    worked. I could read status, and program anything I wanted. I have the
    panel set up like I want it. However, upon exit and then re-entry trying to
    download the download phone number that I simply retyped, it goes back to
    the same problem. After connecting and once the download commences, the
    message comes bck that the panel has stopped responding. The receive light
    on the DSC modem ceases to blink and the status bar goes yellow and
    disconnects.


    "Allan Waghalter" <> wrote in message
    news:14Nnf.3841$...
    >I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
    >I have the appropriate software, however, I can connect, but the panel does
    >not send data and the connection aborts. Tech Support thinks its a noisy
    >phone line, but it sounds perfectly clear to me. It is also a fully
    >dedicated pots line just for the alarm system. Any ideas?
    >
    Allan Waghalter, Dec 15, 2005
    #6
  7. Allan Waghalter

    Chub Guest

    "Allan Waghalter" <> wrote in message
    news:14Nnf.3841$...
    >I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
    >I have the appropriate software, however, I can connect, but the panel does
    >not send data and the connection aborts. Tech Support thinks its a noisy
    >phone line, but it sounds perfectly clear to me. It is also a fully
    >dedicated pots line just for the alarm system. Any ideas?


    put in an GE NX system
    Chub, Dec 15, 2005
    #7
  8. Personal choice is Napco! Does what it says it will do, simple to work,
    seldom a problem, extremely good tech support (even for New Yorkers) and
    their software works!

    "Chub" <> wrote in message
    news:5Yeof.9114$...
    >
    > "Allan Waghalter" <> wrote in message
    > news:14Nnf.3841$...
    >>I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
    >>I have the appropriate software, however, I can connect, but the panel
    >>does not send data and the connection aborts. Tech Support thinks its a
    >>noisy phone line, but it sounds perfectly clear to me. It is also a fully
    >>dedicated pots line just for the alarm system. Any ideas?

    >
    > put in an GE NX system
    >
    Allan Waghalter, Dec 15, 2005
    #8
  9. You are not supposed to power a Napco panel from the battery first.
    Instructions are to apply AC first.
    Allan

    "Russell Brill" <> wrote in message
    news:V8gof.3047$...
    > Only thing I've noticed about Napco panels (Gemini panels) that's strange,
    > if you power the panel from the battery first and begin testing without
    > applying AC the system won't accept new user codes... After applying AC
    > and waiting 5 to 10 minutes, the problem goes away....
    >
    > "Allan Waghalter" <> wrote in message
    > news:bnfof.3934$...
    >> Personal choice is Napco! Does what it says it will do, simple to work,
    >> seldom a problem, extremely good tech support (even for New Yorkers) and
    >> their software works!
    >>
    >> "Chub" <> wrote in message
    >> news:5Yeof.9114$...
    >>>
    >>> "Allan Waghalter" <> wrote in message
    >>> news:14Nnf.3841$...
    >>>>I did a takeover today on a 5010. It is a brand new unit, version 2.0
    >>>>and I have the appropriate software, however, I can connect, but the
    >>>>panel does not send data and the connection aborts. Tech Support thinks
    >>>>its a noisy phone line, but it sounds perfectly clear to me. It is also
    >>>>a fully dedicated pots line just for the alarm system. Any ideas?
    >>>
    >>> put in an GE NX system
    >>>

    >>
    >>

    >
    >
    Allan Waghalter, Dec 15, 2005
    #9
  10. Allan Waghalter

    Jackcsg Guest

    That's why they suck when you loose power....
    With a real control panel.....it doesn't matter, nor should it.

    "Allan Waghalter" <> wrote in message
    news:u8kof.3892$...
    > You are not supposed to power a Napco panel from the battery first.
    > Instructions are to apply AC first.
    > Allan
    >
    > "Russell Brill" <> wrote in message
    > news:V8gof.3047$...
    > > Only thing I've noticed about Napco panels (Gemini panels) that's

    strange,
    > > if you power the panel from the battery first and begin testing without
    > > applying AC the system won't accept new user codes... After applying AC
    > > and waiting 5 to 10 minutes, the problem goes away....
    > >
    > > "Allan Waghalter" <> wrote in message
    > > news:bnfof.3934$...
    > >> Personal choice is Napco! Does what it says it will do, simple to

    work,
    > >> seldom a problem, extremely good tech support (even for New Yorkers)

    and
    > >> their software works!
    > >>
    > >> "Chub" <> wrote in message
    > >> news:5Yeof.9114$...
    > >>>
    > >>> "Allan Waghalter" <> wrote in message
    > >>> news:14Nnf.3841$...
    > >>>>I did a takeover today on a 5010. It is a brand new unit, version 2.0
    > >>>>and I have the appropriate software, however, I can connect, but the
    > >>>>panel does not send data and the connection aborts. Tech Support

    thinks
    > >>>>its a noisy phone line, but it sounds perfectly clear to me. It is

    also
    > >>>>a fully dedicated pots line just for the alarm system. Any ideas?
    > >>>
    > >>> put in an GE NX system
    > >>>
    > >>
    > >>

    > >
    > >

    >
    >
    Jackcsg, Dec 16, 2005
    #10
  11. Allan Waghalter

    Jim Guest

    Russell Brill wrote:
    > Only thing I've noticed about Napco panels (Gemini panels) that's strange,
    > if you power the panel from the battery first and begin testing without
    > applying AC the system won't accept new user codes... After applying AC and
    > waiting 5 to 10 minutes, the problem goes away....
    >

    I think the instructions say to connect AC first. I've always done it
    that way. Never experienced the problem you speak of.
    Jim, Dec 16, 2005
    #11
  12. Allan Waghalter

    Jackcsg Guest

    Russ....lay off the sauce. That will never happen....

    "Russell Brill" <> wrote in message
    news:RZnof.3197$...
    > Jack,
    >
    > What are you going to do when DMP moves their factory to Mexico???
    >
    > :))
    >
    > "Jackcsg" <> wrote in message
    > news:...
    > > That's why they suck when you loose power....
    > > With a real control panel.....it doesn't matter, nor should it.
    > >
    > > "Allan Waghalter" <> wrote in message
    > > news:u8kof.3892$...
    > >> You are not supposed to power a Napco panel from the battery first.
    > >> Instructions are to apply AC first.
    > >> Allan
    > >>
    > >> "Russell Brill" <> wrote in message
    > >> news:V8gof.3047$...
    > >> > Only thing I've noticed about Napco panels (Gemini panels) that's

    > > strange,
    > >> > if you power the panel from the battery first and begin testing

    without
    > >> > applying AC the system won't accept new user codes... After applying

    AC
    > >> > and waiting 5 to 10 minutes, the problem goes away....
    > >> >
    > >> > "Allan Waghalter" <> wrote in message
    > >> > news:bnfof.3934$...
    > >> >> Personal choice is Napco! Does what it says it will do, simple to

    > > work,
    > >> >> seldom a problem, extremely good tech support (even for New Yorkers)

    > > and
    > >> >> their software works!
    > >> >>
    > >> >> "Chub" <> wrote in message
    > >> >> news:5Yeof.9114$...
    > >> >>>
    > >> >>> "Allan Waghalter" <> wrote in message
    > >> >>> news:14Nnf.3841$...
    > >> >>>>I did a takeover today on a 5010. It is a brand new unit, version
    > >> >>>>2.0
    > >> >>>>and I have the appropriate software, however, I can connect, but

    the
    > >> >>>>panel does not send data and the connection aborts. Tech Support

    > > thinks
    > >> >>>>its a noisy phone line, but it sounds perfectly clear to me. It is

    > > also
    > >> >>>>a fully dedicated pots line just for the alarm system. Any ideas?
    > >> >>>
    > >> >>> put in an GE NX system
    > >> >>>
    > >> >>
    > >> >>
    > >> >
    > >> >
    > >>
    > >>

    > >
    > >

    >
    >
    Jackcsg, Dec 16, 2005
    #12
  13. Allan Waghalter

    Mark Leuck Guest

    I tend to agree, they aren't subject to the same price pressures of the
    other manufacturers

    "Jackcsg" <> wrote in message
    news:...
    > Russ....lay off the sauce. That will never happen....
    >
    > "Russell Brill" <> wrote in message
    > news:RZnof.3197$...
    > > Jack,
    > >
    > > What are you going to do when DMP moves their factory to Mexico???
    > >
    > > :))
    > >
    > > "Jackcsg" <> wrote in message
    > > news:...
    > > > That's why they suck when you loose power....
    > > > With a real control panel.....it doesn't matter, nor should it.
    > > >
    > > > "Allan Waghalter" <> wrote in message
    > > > news:u8kof.3892$...
    > > >> You are not supposed to power a Napco panel from the battery first.
    > > >> Instructions are to apply AC first.
    > > >> Allan
    > > >>
    > > >> "Russell Brill" <> wrote in message
    > > >> news:V8gof.3047$...
    > > >> > Only thing I've noticed about Napco panels (Gemini panels) that's
    > > > strange,
    > > >> > if you power the panel from the battery first and begin testing

    > without
    > > >> > applying AC the system won't accept new user codes... After

    applying
    > AC
    > > >> > and waiting 5 to 10 minutes, the problem goes away....
    > > >> >
    > > >> > "Allan Waghalter" <> wrote in message
    > > >> > news:bnfof.3934$...
    > > >> >> Personal choice is Napco! Does what it says it will do, simple to
    > > > work,
    > > >> >> seldom a problem, extremely good tech support (even for New

    Yorkers)
    > > > and
    > > >> >> their software works!
    > > >> >>
    > > >> >> "Chub" <> wrote in message
    > > >> >> news:5Yeof.9114$...
    > > >> >>>
    > > >> >>> "Allan Waghalter" <> wrote in message
    > > >> >>> news:14Nnf.3841$...
    > > >> >>>>I did a takeover today on a 5010. It is a brand new unit,

    version
    > > >> >>>>2.0
    > > >> >>>>and I have the appropriate software, however, I can connect, but

    > the
    > > >> >>>>panel does not send data and the connection aborts. Tech Support
    > > > thinks
    > > >> >>>>its a noisy phone line, but it sounds perfectly clear to me. It

    is
    > > > also
    > > >> >>>>a fully dedicated pots line just for the alarm system. Any

    ideas?
    > > >> >>>
    > > >> >>> put in an GE NX system
    > > >> >>>
    > > >> >>
    > > >> >>
    > > >> >
    > > >> >
    > > >>
    > > >>
    > > >
    > > >

    > >
    > >

    >
    >
    Mark Leuck, Dec 17, 2005
    #13
  14. Allan Waghalter

    alarman Guest

    "Mark Leuck" <> wrote in message
    news:eek:...
    > I tend to agree, they aren't subject to the same price pressures of the
    > other manufacturers


    IMO, market forces have less to do with a company's decision to move
    manufacturing out of the country than do the profit motives of CEO's. We'll
    see.
    js
    alarman, Dec 17, 2005
    #14
  15. Allan Waghalter

    Mark Leuck Guest

    "alarman" <> wrote in message
    news:4l1pf.378$xF6.52@fed1read01...
    >
    > "Mark Leuck" <> wrote in message
    > news:eek:...
    > > I tend to agree, they aren't subject to the same price pressures of the
    > > other manufacturers

    >
    > IMO, market forces have less to do with a company's decision to move
    > manufacturing out of the country than do the profit motives of CEO's.

    We'll
    > see.
    > js


    True but when you have a semi-captive audience you can charge what you want,
    besides the cost of living in Missouri isn't very high compared to New York
    Mark Leuck, Dec 18, 2005
    #15
  16. Allan Waghalter

    Jackcsg Guest

    "alarman" <> wrote in message
    news:4l1pf.378$xF6.52@fed1read01...
    >
    > "Mark Leuck" <> wrote in message
    > news:eek:...
    > > I tend to agree, they aren't subject to the same price pressures of the
    > > other manufacturers

    >
    > IMO, market forces have less to do with a company's decision to move
    > manufacturing out of the country than do the profit motives of CEO's.

    We'll
    > see.
    > js
    >

    I'm not quite sure what the drive is....cheap labor? I remember in the late
    70's Zenith, who pretty much had a big chunk of the TV market in the 60's
    and 70's, went to Mexico for their assembly process. It turned Zenith into
    the biggest piece of shit on the Market, and later, almost put them out of
    business. Modular chassis, cheap Molex connectors, and snap in cards for
    tuners, and voltage drivers, were a nightmare. Sony and Quasar/Panasonic
    (Matsushita) were building TV's in Illinois. Go figure...
    Jackcsg, Dec 18, 2005
    #16
  17. Allan Waghalter

    alarman Guest

    "Mark Leuck" <> wrote in message
    news:...
    >
    > "alarman" <> wrote in message
    > news:4l1pf.378$xF6.52@fed1read01...
    > >
    > > "Mark Leuck" <> wrote in message
    > > news:eek:...
    > > > I tend to agree, they aren't subject to the same price pressures of

    the
    > > > other manufacturers

    > >
    > > IMO, market forces have less to do with a company's decision to move
    > > manufacturing out of the country than do the profit motives of CEO's.

    > We'll
    > > see.
    > > js

    >
    > True but when you have a semi-captive audience you can charge what you

    want,
    > besides the cost of living in Missouri isn't very high compared to New

    York

    IME, corporate greed knows no bounds. I expect to see DMP go the way of the
    others at some point, once some corporate bigshot finds out that another
    corps. bigshot has a bigger boat.
    js
    alarman, Dec 18, 2005
    #17
  18. Allan Waghalter

    Mark Leuck Guest

    "Jackcsg" <> wrote in message
    news:...
    > "alarman" <> wrote in message
    > news:4l1pf.378$xF6.52@fed1read01...
    > >
    > > "Mark Leuck" <> wrote in message
    > > news:eek:...
    > > > I tend to agree, they aren't subject to the same price pressures of

    the
    > > > other manufacturers

    > >
    > > IMO, market forces have less to do with a company's decision to move
    > > manufacturing out of the country than do the profit motives of CEO's.

    > We'll
    > > see.
    > > js
    > >

    > I'm not quite sure what the drive is....cheap labor? I remember in the

    late
    > 70's Zenith, who pretty much had a big chunk of the TV market in the 60's
    > and 70's, went to Mexico for their assembly process. It turned Zenith into
    > the biggest piece of shit on the Market, and later, almost put them out of
    > business.


    Same thing happened to Volkswagen however they were able to improve the
    quality

    The drive is partly cheap labor and partly state/local regulations, these
    days manufacturing something in the US is an expensive nightmare. The real
    money today is not from manufacturing but design and service
    Mark Leuck, Dec 18, 2005
    #18
  19. Allan Waghalter

    Jackcsg Guest

    "Mark Leuck" <> wrote in message
    news:p...
    >
    > "Jackcsg" <> wrote in message
    > news:...
    > > "alarman" <> wrote in message
    > > news:4l1pf.378$xF6.52@fed1read01...
    > > >
    > > > "Mark Leuck" <> wrote in message
    > > > news:eek:...
    > > > > I tend to agree, they aren't subject to the same price pressures of

    > the
    > > > > other manufacturers
    > > >
    > > > IMO, market forces have less to do with a company's decision to move
    > > > manufacturing out of the country than do the profit motives of CEO's.

    > > We'll
    > > > see.
    > > > js
    > > >

    > > I'm not quite sure what the drive is....cheap labor? I remember in the

    > late
    > > 70's Zenith, who pretty much had a big chunk of the TV market in the

    60's
    > > and 70's, went to Mexico for their assembly process. It turned Zenith

    into
    > > the biggest piece of shit on the Market, and later, almost put them out

    of
    > > business.

    >
    > Same thing happened to Volkswagen however they were able to improve the
    > quality
    >
    > The drive is partly cheap labor and partly state/local regulations, these
    > days manufacturing something in the US is an expensive nightmare. The real
    > money today is not from manufacturing but design and service
    >

    We're just a cheap Country now-a-days, killing our own country with an
    illusive Trade deficit.
    The rich get richer, and the poor buy things from Wal-Mart....
    Jackcsg, Dec 18, 2005
    #19
  20. Allan Waghalter

    Mark Leuck Guest

    "Jackcsg" <> wrote in message
    news:...
    > >
    > > The drive is partly cheap labor and partly state/local regulations,

    these
    > > days manufacturing something in the US is an expensive nightmare. The

    real
    > > money today is not from manufacturing but design and service
    > >

    > We're just a cheap Country now-a-days, killing our own country with an
    > illusive Trade deficit.
    > The rich get richer, and the poor buy things from Wal-Mart....


    And total hogwash, who doesn't look for the lowest cost on products?
    Mark Leuck, Dec 18, 2005
    #20
    1. Advertising

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. Gary Anderson

    DSC 5010

    Gary Anderson, Dec 6, 2003, in forum: Security Alarms
    Replies:
    2
    Views:
    289
    fly in the ointment
    Dec 6, 2003
  2. mattl

    DSC 5010 & 2 wire smoke

    mattl, Mar 5, 2004, in forum: Security Alarms
    Replies:
    2
    Views:
    466
    AlarmTechnologies
    Mar 6, 2004
  3. John

    DSC 5010 Power 832 question

    John, Sep 28, 2004, in forum: Security Alarms
    Replies:
    0
    Views:
    215
  4. Duane

    DSC 5010 - Wire cut module

    Duane, Dec 19, 2004, in forum: Security Alarms
    Replies:
    4
    Views:
    383
    Mark Leuck
    Dec 20, 2004
  5. shady

    5010 Communication Problems

    shady, Oct 7, 2005, in forum: Security Alarms
    Replies:
    34
    Views:
    679
    Mark Leuck
    Oct 13, 2005
Loading...

Share This Page