Re: Dealer & User programming codes

"Clif" <(E-Mail Removed)> wrote in message news:<dNzIc.3931$(E-Mail Removed) link.net>...

> That being said, I think that any customer who PURCHASES equipment should be
> entitled to the Dealer (aka Programming) Code for any system if they choose
> to change service companies or monitoring companies. I halfway agree with
> the codes not being public knowledge, but if you own the equipment outright
> and there is nothing in the contract that says otherwise you should have
> access to the code... NOW that being said, if you screw up the programming
> you should not call and say "Hey something happened and come fix it" you
> should in fact take the responsibility to pay for someone to fix it.
>
> We all like to "tinker" with our equipment, but if something happens we can
> fix it. If you are a DIY and dont, not saying all are like this, have the
> knowledge to fix it, leave it to a pro

I agree, mostly. I do believe that if you own your system outright,
either through direct purchase or the fulfillment of a contract, you
should be able to obtain the dealer code. I, however, will not give
out the dealer (installer) code while I am providing monitoring or
warranty, or before the system has been paid for. I have had several
bad experiences with a customer trying to change programming, add
devices etc., which required me to go out and service, and twice
replace, the panel or a device. If a customer has paid for the system,
or fulfilled their contract, and wants to cancel monitoring with my
company, then I will surrender the code without argument. I do require
a waiver of liability and warranty, however, before doing so.

Bossman

To the original poster, I most certainly agree with you on all you say.
However, point of clarification? Why would you give up your unique installer
code to this party. That code "belongs" (in a sense) to you and has a quite
legitimate purpose.

Are you really trying to say, you would dial in and turn the installer code
back to factory.... or you would assist the client to default the panel back
to factory ?

Just curious.....

RHC

"Robert L. Bass" <(E-Mail Removed)> wrote in message
news:ZbSdnZGmY-i4EmndRVn-(E-Mail Removed)...
> > If a customer has paid for the system, or
> > fulfilled their contract, and wants to cancel
> > monitoring with my company, then I will
> > surrender the code without argument...
>
> That's perfectly reasonable. No one should fault you for that, B.
>
> Alarm and Home Automation System FAQ
> http://www.bass-home.com/faq/masterfaq/faq.htm
>
> Regards,
> Robert
>
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