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Re: Clueless customers

 
 
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      03-11-2010, 05:17 PM
On Wed, 10 Mar 2010 21:52:38 -0800, Jeff Liebermann <(E-Mail Removed)>
wrote:

>I need to rant...
>
>Welcome to life in the slow lane. I got an email from a customer
>asking what type of contact cleaner to use on his laptop keyboard. I
>grab the phone, call, but too late. He had already sprayed contact
>cleaner all over (and under) the keyboard. Instead of a few "push
>hard to operate" keys, he now has a dozen inoperative keys. He
>logically proclaimed that the stuff was "contact cleaner" and that his
>keyboard problem was obviously a "contact" problem. Ummmm... yeah.
>
>So, he drags the laptop to my office. I remove the keyboard and dump
>it into a glass baking dish full of 90% alcohol. A bit of thrashing,


I have the image of the evil explorer falling into a pond full of
pirhania.

>brushing, and lots of air hose blow drying, and it's working again. I
>was lucky and the keytop decals didn't dissolve.
>
>This is the same customer that has a Dell 531 desktop with the
>vertically mounted CD/DVD drive. About half the time, he puts the CD
>in upside-down, and then calls me wondering why it won't install or
>play.


That makes sense. The odds are that half the time he'll put it in
right-side-right.

>>Oh, that's the model they released *without* the cup holder, right?


It has a cup-holder. It just holds the cup sideways. Darn. Jeff
already said that.

>Why me?


Hmmm.
 
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