DSC 5010 Communication Problem

I did a takeover today on a 5010. It is a brand new unit, version 2.0 and I
have the appropriate software, however, I can connect, but the panel does
not send data and the connection aborts. Tech Support thinks its a noisy
phone line, but it sounds perfectly clear to me. It is also a fully
dedicated pots line just for the alarm system. Any ideas?

Allan, that seems to be DSC's standard answer. I really don't think they
know why this is happening .

I have been experiencing the same thing much more often lately, and I can't
figure it out either. I do believe it is either because I may not have the
latest software drivers, or because I'm communicating on a line with too
much else on it. I found when I switched to my dedicated fax line and off
the previous line with half a dozen phones on it, the problem largely went
away, but not totally...

I can't say for sure, but it seems connecting with their panels and not
being kicked off because the panel and modem can't handshake, seems to be
dependant on a VERY clean line with little else on it. Try making sure the
line is free of any other connecting points or telephones...

That's all I can figure out. And my partner company who uses only DSC panels
sees the same thing, so I know it's not just me...

RHC


"Allan Waghalter" <(E-Mail Removed)> wrote in message
news:14Nnf.3841$(E-Mail Removed) ...
>I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
>I have the appropriate software, however, I can connect, but the panel does
>not send data and the connection aborts. Tech Support thinks its a noisy
>phone line, but it sounds perfectly clear to me. It is also a fully
>dedicated pots line just for the alarm system. Any ideas?
>


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http://www.polesoft.com/refer.html

"Allan Waghalter" <(E-Mail Removed)> wrote in message
news:14Nnf.3841$(E-Mail Removed) ...
> I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
I
> have the appropriate software, however, I can connect, but the panel does
> not send data and the connection aborts. Tech Support thinks its a noisy
> phone line, but it sounds perfectly clear to me. It is also a fully
> dedicated pots line just for the alarm system. Any ideas?

I had that problem a while back, and found that I had a bad modem cable.
js

Did you put a butt set on the line and listen to it trying to connect?

"Allan Waghalter" <(E-Mail Removed)> wrote in message
news:14Nnf.3841$(E-Mail Removed) ...
> I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
I
> have the appropriate software, however, I can connect, but the panel does
> not send data and the connection aborts. Tech Support thinks its a noisy
> phone line, but it sounds perfectly clear to me. It is also a fully
> dedicated pots line just for the alarm system. Any ideas?
>
>

Allan,

I don't know if it's related but I had a strange problem with a DSC
system several years ago. After installing it I connected the panel to
my laptop and downloaded a program. The panel fiunctioned OK but could
not complete a test signal to the CS. After messing with it for a
while, double checking my programming, etc., I finally unplugged the
PC-Link cable and armed it for the night. The closing signal went
through immediately.

I later discovered what the problem was. The panel couldn't transmit
successfully with the PC connected to the serial port. This was a
Maxsys -- not a 5010 -- and I don't even know if the problem still
exists on more recent releases. If you had the PC connected during the
test, try disconnecting it. You might be alright.

Regards,
Robert L Bass
www.BassBurglarAlarms.com

Here's the scoop! I can create a new account in DLS2005 and can do a total
upload. I programmed each section and downloaded one at a time. That
worked. I could read status, and program anything I wanted. I have the
panel set up like I want it. However, upon exit and then re-entry trying to
download the download phone number that I simply retyped, it goes back to
the same problem. After connecting and once the download commences, the
message comes bck that the panel has stopped responding. The receive light
on the DSC modem ceases to blink and the status bar goes yellow and
disconnects.


"Allan Waghalter" <(E-Mail Removed)> wrote in message
news:14Nnf.3841$(E-Mail Removed) ...
>I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
>I have the appropriate software, however, I can connect, but the panel does
>not send data and the connection aborts. Tech Support thinks its a noisy
>phone line, but it sounds perfectly clear to me. It is also a fully
>dedicated pots line just for the alarm system. Any ideas?
>

"Allan Waghalter" <(E-Mail Removed)> wrote in message
news:14Nnf.3841$(E-Mail Removed) ...
>I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
>I have the appropriate software, however, I can connect, but the panel does
>not send data and the connection aborts. Tech Support thinks its a noisy
>phone line, but it sounds perfectly clear to me. It is also a fully
>dedicated pots line just for the alarm system. Any ideas?

put in an GE NX system

Personal choice is Napco! Does what it says it will do, simple to work,
seldom a problem, extremely good tech support (even for New Yorkers) and
their software works!

"Chub" <(E-Mail Removed)> wrote in message
news:5Yeof.9114$(E-Mail Removed)...
>
> "Allan Waghalter" <(E-Mail Removed)> wrote in message
> news:14Nnf.3841$(E-Mail Removed) ...
>>I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
>>I have the appropriate software, however, I can connect, but the panel
>>does not send data and the connection aborts. Tech Support thinks its a
>>noisy phone line, but it sounds perfectly clear to me. It is also a fully
>>dedicated pots line just for the alarm system. Any ideas?
>
> put in an GE NX system
>

You are not supposed to power a Napco panel from the battery first.
Instructions are to apply AC first.
Allan

"Russell Brill" <(E-Mail Removed)> wrote in message
news:V8gof.3047$(E-Mail Removed) nk.net...
> Only thing I've noticed about Napco panels (Gemini panels) that's strange,
> if you power the panel from the battery first and begin testing without
> applying AC the system won't accept new user codes... After applying AC
> and waiting 5 to 10 minutes, the problem goes away....
>
> "Allan Waghalter" <(E-Mail Removed)> wrote in message
> news:bnfof.3934$(E-Mail Removed) t...
>> Personal choice is Napco! Does what it says it will do, simple to work,
>> seldom a problem, extremely good tech support (even for New Yorkers) and
>> their software works!
>>
>> "Chub" <(E-Mail Removed)> wrote in message
>> news:5Yeof.9114$(E-Mail Removed)...
>>>
>>> "Allan Waghalter" <(E-Mail Removed)> wrote in message
>>> news:14Nnf.3841$(E-Mail Removed) ...
>>>>I did a takeover today on a 5010. It is a brand new unit, version 2.0
>>>>and I have the appropriate software, however, I can connect, but the
>>>>panel does not send data and the connection aborts. Tech Support thinks
>>>>its a noisy phone line, but it sounds perfectly clear to me. It is also
>>>>a fully dedicated pots line just for the alarm system. Any ideas?
>>>
>>> put in an GE NX system
>>>
>>
>>
>
>

That's why they suck when you loose power....
With a real control panel.....it doesn't matter, nor should it.

"Allan Waghalter" <(E-Mail Removed)> wrote in message
news:u8kof.3892$(E-Mail Removed) m...
> You are not supposed to power a Napco panel from the battery first.
> Instructions are to apply AC first.
> Allan
>
> "Russell Brill" <(E-Mail Removed)> wrote in message
> news:V8gof.3047$(E-Mail Removed) nk.net...
> > Only thing I've noticed about Napco panels (Gemini panels) that's
strange,
> > if you power the panel from the battery first and begin testing without
> > applying AC the system won't accept new user codes... After applying AC
> > and waiting 5 to 10 minutes, the problem goes away....
> >
> > "Allan Waghalter" <(E-Mail Removed)> wrote in message
> > news:bnfof.3934$(E-Mail Removed) t...
> >> Personal choice is Napco! Does what it says it will do, simple to
work,
> >> seldom a problem, extremely good tech support (even for New Yorkers)
and
> >> their software works!
> >>
> >> "Chub" <(E-Mail Removed)> wrote in message
> >> news:5Yeof.9114$(E-Mail Removed)...
> >>>
> >>> "Allan Waghalter" <(E-Mail Removed)> wrote in message
> >>> news:14Nnf.3841$(E-Mail Removed) ...
> >>>>I did a takeover today on a 5010. It is a brand new unit, version 2.0
> >>>>and I have the appropriate software, however, I can connect, but the
> >>>>panel does not send data and the connection aborts. Tech Support
thinks
> >>>>its a noisy phone line, but it sounds perfectly clear to me. It is
also
> >>>>a fully dedicated pots line just for the alarm system. Any ideas?
> >>>
> >>> put in an GE NX system
> >>>
> >>
> >>
> >
> >
>
>